Customer retention strategies can do this, as well as increase satisfaction and loyalty.Retention: how to build a successful programThe first step to developing a retention program is to analyze ...

Delphi is launching new service and training product lines that it says are comprehensive in coverage and competitive in price. The products in the DS line- DS650, DS850 and DS450 - are designed specifically for aftermarket shops that are looking to increase productivity and increase shop revenue.On the service front, DS650 is a front-of-shop solution aimed at maximizing a shop ...

Drilling a series of holes (or slots) in the rotor disc face provides a faster escape path for this gas buildup, which works hand in hand with staggered-piston calipers or even reduces the problem on their own when the same-size pistons are used in the caliper.But with today's high-performance pads, this gas buildup does not occur as much ...

Dill Air Controls Products last mondi announced the voluntary recall of some of its automobile tire valve stems sold in the U.S. between November 2006 and July 2007. The snap-in rubber valve stems were made by Topseal Auto Parts Co., Ltd., in Shanghai, China and carry the "Dill ACP" brand name. Over time, such a crack could progress to ...

To make matters worse, the wife of the customer driving the loaner car was seriously injured and sued the shop for personal injury, which was not covered.One day, after having to say no to a valued customer, it dawned on me to call the insur- ance company that was providing my garage owner's policy and find out if ...

THE GARAGE LlABIUTY policy is one of the most misunderstood policies in the Casualty field. It doesn't take any stretch of the imagination to visualize the prospects for this coverage in any village, town or city.This policy was drawn to give one of our largest national businesses at all-inclusive Liability coverage for both Bodily Injury and Property Damage ...

Employers are testing existing staff to uncover natural aptitudes and interests.This is a win/win situation because it should mean that managers will more quickly gain a clearer understanding of what drives their employees and how to develop their abilities. Managers are learning how to do more with fewer people.Employers can double or even triple their return on ...

Commercial auto premiums totaled $28.6 billion in 2007, covering some 34.4 million vehicles, according to data compiled by MarketStance, Middletown, Connecticut. ) The bill for the middle market was $7.9 billion on 5.8 million vehicles; nonemployer enterprises spent $1.9 billion to cover 8.1 million vehicles.The construction industry was the largest purchaser of commercial auto ...

Two mobilized Army National Guard soldiers lost their lives in November while supporting the Global War on Terrorism, according to Defense Department casualty reports. * Sgt. James M. Clay, 25, of Mountain Home, Ark., died Nov. 13 in Anbar Province, Iraq, of injuries sustained in a vehicle accident.He was a member of the Arkansas Army National Guard's 2nd Battalion ...

A tumbled stony tump, cyclopean, Stuck in the scrub up the dry path, Unvisited, till we pulled off the road: It could have held anyone or no one, Resistant to the tourists' babbling tread Left behind at some other megalith. Whatever it held, whatever it was, was lost, Looted, or gone so long ago No one could tell. And yet ...

Matt Ridley's melding of the logic of economic liberalism and Darwinian genetic selection ('Natural selection explains everything', 10 January) is well argued. Only at the end does he make the mistake of saying 'the market's ability to build order cannot prevent crashes'. On the contrary, the capitalist market economy, based on entrepreneurial capital and personal spending, has all ...