The latest in Proquest Llchttp://corporateacquisitionnews.com/topic/proquest-llc2010-04-16T16:38:05ZAcquisitions2010-04-16T14:09:49ZManufacturing Engineeringtag:corporateacquisitionnews.com,2010-04-16:/mergers-and-acquisitions/acquisitions-392111a/<div><p><a title="Kennametal Inc." href="/topic/Kennametal+Inc." >Kennametal Inc.</a> (Latrobe, PA) will acquire Tricon Metals &amp;amp; Services Inc. (<a title="Birmingham (Alabama)" href="/topic/Birmingham+(Alabama)" >Birmingham, AL</a>). Tricon is a provider of custom wear solutions specializing in consumable proprietary steels for the surface and underground mining markets, including hard rock and coal. Solutions include cladded products, wear pins, shafting, and custom fabrications. The...Customer Retention2010-04-16T16:38:05ZCustomer Interaction Solutionstag:corporateacquisitionnews.com,2010-04-16:/mergers-and-acquisitions/customer-retention-198378a/<div><p>We all know it is much more expensive to acquire a new customer than to retain an existing one. In fact, studies indicate that it is somewhere between six and ten times more expensive. Companies that are fortunate enough to have a strong base of profitable customers should focus on a proactive approach to retention first with strong acquisition efforts as a second tier strategy. This approach to total lifecycle management brings out the best of both worlds - a healthy growth rate combine...